Privacy Policy

//Privacy Policy
Privacy Policy2018-08-13T08:42:14+00:00

Updated May 30, 2018

Who we are

Our Name: Rock-N-Water

Our Website address: https://www.rocknwater.com

Our Mailing address: PO Box 307 Coloma CA 95613

Our Physical address: 6580 CA-49 Lotus CA 95651

Office: 530-621-3918 | 800-738-0555 | [email protected]

What personal data we collect on our website and why we collect it

Comments & Reviews

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Our online feedback & review policy can be found here: https://www.rocknwater.com/about/reviews/review-policy/

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics and Google Adwords to collect some data when you use our website: https://policies.google.com/technologies/partner-sites

What we do with your data from visiting our website

Who we share your data with

We do not share your data with any outside company.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you contact us, we will use your contact information internally to follow up with you regarding your trip or questions, as well as to send you select marketing material about future events and camps.

Additional information

Refund & Cancelation Policy

Our Refund Policy: https://www.rocknwater.com/resources/refund-policy/

How we protect your data

Our website and all the data transmitted through it are secured.

What data breach procedures we have in place

We avoid storing sensitive data when possible. Any sensitive data we store is stored in a secure and encrypted manner, and access is restricted.

Industry regulatory disclosure requirements

Water Flow Statement from El Dorado County

El Dorado County ask that all rafters on the South Fork of the American River be aware that "Water flows in the South Fork American River result from releases from facilities located upstream. Such water releases are not subject to the control of El Dorado county or commercial rafting companies operating under permits from El Dorado County."

Checkout

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you.

Payments

We accept payments online. When processing payments, some of your data will be passed to our payment gateway, including information required to process or support the payment, such as the purchase total and billing information.

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://policies.google.com/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/privacy.

Statement of Belief

We believe we should, "Love the Lord (our) God with all (our) heart, and with all (our) soul, and with all (our) mind," and "The entire law is summed up in one command: Love your neighbor as yourself." Matthew 22:37, Galatians 5:14. We believe Jesus Christ is the eternal and only Son of God. That He died on the cross as the perfect sacrifice, paying the penalty for all our sins, and then rose from the grave. It is through faith alone in Jesus Christ that we have received the free gift of salvation and eternal life. We are saved by grace, not works, “that no one should boast”. We believe the Bible is accurate, reliable, and the Word of God. (Luke 5:20-24; John 1:1-18; John 3:15-21; John 14:1-15; Ephesians 2; 1 John)

Who we are

Rock-N-Water is a group of Christians who want to impact young people with the joy of God's Living Word, so they might come to know Jesus and pass on God's love with excitement. We focus our program on biblical principals, and we use the help of nature, friendship, and challenge to develop character.

Booking & Reservation Questions

We've tried to spell out who we are and why we think spending time in the outdoors is so valuable. But if you've still got questions, please don't hesitate to contact us, we'd love to help.